VoiceLogic help centre

VoiceLogic is a cloud phone system for UK businesses with built-in AI agents. You run it from one web portal, and it works on desk phones, mobiles and in the browser. AI agents can answer calls, put people through, take messages and book meetings. See how the phone system works.

Sign in with your email address and password. If you have switched on two-step sign-in, you then type the code from your authenticator app. Administrators open on the Extensions page and users open on My phone, where their own settings live. A session lasts 12 hours, then you sign in again.

A user looks after their own phone: do not disturb, forwarding, voicemail, recent calls and password. An administrator manages everything for the company, including extensions, desk phones, numbers, call routing, recordings, AI agents, logins and the CRM. A few settings that carry cost or legal weight are changed by VoiceLogic, so ask us about those.

An administrator sets up a new starter in the portal in five steps.

Read more about the phone system.

An administrator stops their login and decides what to do with their extension. Untick Can sign in, or remove the login; their extension and voicemail are left untouched. Check their voicemail for messages, then rename the extension for their replacement with a new password, or disable it. Finally, check the call-flow diagram for anything still pointing at it.

Yes. The Team page shows who is available, on a call, ringing, on do not disturb or forwarded, and updates itself every few seconds. Press Call beside a colleague and your own phone rings first, then connects you. An office wallboard shows callers waiting and today’s answered and missed calls.

That depends on your office hours. Add a daily break, and calls during it follow your closed route, such as voicemail or an AI agent. On a ring group, menu or queue you can give breaks their own destination and recording. Times use your company’s time zone. See the phone system.

Add a holiday or closure for that date to your office hours. Date rules beat your weekly hours, so the office counts as closed even on a working day. For a different message on holidays, choose a recording under On a holiday on the ring group, menu or queue.

Yes, with an auto attendant. Upload your greeting recording, create a menu, choose the recording as its greeting and set each key to a destination. Then point your number at the menu. Menus can check your office hours first, so callers are not offered “press 1 for sales” at midnight.

Use a ring group. It rings everyone at once, or one at a time in order, for between 5 and 120 seconds, then sends the call wherever you choose if nobody answers. Set that next step, because a new ring group hangs up by default. Members on mobiles can be asked to press 1, so a mobile’s voicemail cannot take the call.

A queue holds callers and keeps offering them to your team until someone answers, with live figures for who is waiting and today’s answer rate. It suits teams that take several calls at once. VoiceLogic creates queues and sets how calls are shared, ring times and the longest wait, so ask VoiceLogic to set one up.

Dial *72 followed by the number, or type it under Forward my calls on My phone. Every call then goes there and your phone stops ringing; dial *73 to cancel. For do not disturb, dial *78 to turn it on and *79 to turn it off. While it is on, calls go straight to voicemail.

Open the call-flow diagram in the portal and choose a number. It draws every step from your live settings without placing a call, and lists problems such as a step pointing at something deleted or a path where callers are cut off. Check it after any change to your call routing.

An AI agent answers calls on its own number, out of hours or when your team is busy, and greets callers in your company’s name. It puts callers through by name or subject to the people you allow, takes written messages, books meetings in Outlook and answers questions from your own documents. See AI agents.

An administrator sets one up in the portal in five steps.

See AI agents.

Not when it starts from the pharmacy or surgery templates. They tell the agent never to give medical advice, to pass those callers to the pharmacist or practice team, and to direct emergencies to 999 or NHS 111. Every agent answers questions of fact only from your own information and says when it does not know.

No. The agent never claims to be a person. If a caller asks, it says it is an automated assistant, and it can always put them through to a person or take a message. It also never invents names, prices or facts. See AI agents.

Open the agent in the portal and press Save, then remove any line such as “read everything back” from its instructions. Premium agents only pick up improvements to how agents talk when they are saved. Every agent is told to check only details that are easy to mishear, such as a phone number, and only once.

Only what you give it. Write a few lines about your company, add documents or have it read your website, then tick what each agent may use. Without documents it can still route calls, but says it does not know rather than guessing. The portal lists what callers asked, so you can see where a document is missing.

It writes down the caller’s name, company, call-back number, message and urgency. The message is emailed to the person it is for, or to an address you choose, and can also be texted to a mobile and written to your CRM. Every message is kept on the agent’s Messages tab.

It sends the caller to the fallback destination you choose, such as a colleague, a ring group or voicemail. Each agent also has a maximum call length: a minute before it, the agent wraps up and offers a message or a transfer. Without a fallback, the call simply ends, so always set one.

VoiceLogic works with HubSpot, Salesforce, Zoho, Microsoft Dynamics 365, Pipedrive, Zendesk, Freshdesk, Kommo, Vtiger and Jetpack CRM. It shows the caller’s name on the handset as the phone rings, and logs every finished call in the CRM as an activity. See the phone system.

An administrator chooses the CRM in the portal and follows the steps shown. For Freshdesk, Jetpack CRM, Pipedrive and Vtiger, you paste in a key. For the others, you create an app in the CRM, add the exact redirect address the portal shows, then press Connect and approve. A test box checks a number shows the right name.

Your calls carry on regardless. If the CRM takes longer than about a second to find a caller, the call rings without the name. If the CRM is down, call records wait and retry rather than being lost. If the portal says the CRM needs reconnecting, an administrator has to press Connect again.

Only if you choose. Creating a contact for an unknown caller is off by default, because a wrong number would become a permanent record. You can also choose whether every call is logged, or only inbound or only outbound calls.

Yes, with Microsoft 365, once VoiceLogic has set it up. Your IT administrator approves VoiceLogic once for everybody, then each person connects their own calendar. Agents offer free times on weekdays between 09:00 and 17:30, at least an hour ahead, confirm the time with the caller, check it is still free and book it. See AI agents.

Yes, through tool servers (MCP). During a call, an agent can look up things like order or ticket status in your own systems. The server must be reachable over the internet using https, and you list exactly which tools the agent may use. Start with tools that only look things up.

The phone system costs £6.95 per user (extension) per month plus VAT, including 5,000 minutes to UK landlines and 2,000 to UK mobiles, shared across your company. AI agents, text messages, extra phone numbers (£1 a month each) and transcription (£2 an hour) are charged separately; website chat is priced on request. See pricing for every plan.

Basic answers and gets the job done, from £29 a month for 500 minutes. Standard holds a more natural conversation that callers can interrupt, from £55 a month for 300 minutes. Premium uses the most natural voices, with many to choose from, from £65 a month for 300 minutes. Prices are per agent, excluding VAT. See pricing.

Each agent’s plan includes a set number of minutes a month. Minutes are added up across the whole month and rounded once on the total, not call by call. Testing an agent by typing to it with Try it also counts towards its minutes. See pricing.

Minutes beyond your plan’s bundle are charged per minute: 6p on Basic plans, 17.5p on Standard and 21p on Premium, excluding VAT. If an agent regularly goes over, ask us whether a larger plan would suit it better. See pricing for each plan’s minutes.

Text messages cost 25p per text part, excluding VAT. A text of up to 160 characters is one part. AI agents send texts when they pass a message they have taken to a mobile number you choose. See pricing.

Each user includes 5,000 minutes to UK landlines and 2,000 to UK mobiles a month, shared across your company. Past that, calls cost 1p a minute to UK landlines and 3p to UK mobiles. Extra phone numbers are £1 a month each. International, 08 and premium-rate calls are priced on request, so contact us for a quote.