Pricing
Simple pricing, per user and per agent.
The phone system is £6.95 per user a month, with call minutes included. AI agents are priced per agent on a monthly plan with minutes included, from £29 a month. Every price on this page excludes VAT.
Phone system
How much does the phone system cost?
£6.95 per user a month plus VAT. Each user gets an extension, voicemail, phones on the desk, on their mobile and in the browser, and adds 5,000 minutes to UK landlines and 2,000 to UK mobiles a month to a pool your whole company shares.
A user is one extension: a person with their own phone number inside the company and their own voicemail. AI agents don’t count as users; they are priced below.
Calls past the included minutes: 1p a minute to UK landlines, 3p to UK mobiles. Extra phone numbers are £1 a month each. International, 08 and premium-rate calls are priced on request. Ask us. Reselling VoiceLogic? See the partner programme.
- 5,000 minutes to UK landlines (01, 02 and 03) and 2,000 to UK mobiles per user a month, shared across the company
- Desk phone, mobile app and browser phone for each user
- Voicemail, with messages by email
- Office hours, menus, ring groups and queues
- Click to call, team view, wallboard, chat and meetings
- CRM integration and the shared phonebook
- Fraud protection, 999 addresses and two-step sign-in
AI agents
How much does an AI receptionist cost?
Each AI agent has a monthly plan with minutes included. Basic starts at £29 a month for 500 minutes; Standard and Premium start at £55 and £65 for 300 minutes. Minutes are added up over the month, and minutes past the bundle are charged per minute.
Basic
Answers and gets the job done. The right choice for most receptions and out-of-hours lines.
Extra minutes 6p each
Starter
£29 a month
- Minutes included
- 500
- Extra minutes
- 6p
Standard
£59 a month
- Minutes included
- 1,000
- Extra minutes
- 6p
Busy
£179 a month
- Minutes included
- 3,000
- Extra minutes
- 6p
High volume
£349 a month
- Minutes included
- 6,000
- Extra minutes
- 6p
Standard
A more natural conversation that callers can interrupt, for lines where the conversation matters.
Extra minutes 17.5p each
Starter
£55 a month
- Minutes included
- 300
- Extra minutes
- 17.5p
Standard
£109 a month
- Minutes included
- 600
- Extra minutes
- 17.5p
Busy
£349 a month
- Minutes included
- 2,000
- Extra minutes
- 17.5p
Premium
The most natural voices, with many to choose from, for the calls that represent your brand.
Extra minutes 21p each
Starter
£65 a month
- Minutes included
- 300
- Extra minutes
- 21p
Standard
£125 a month
- Minutes included
- 600
- Extra minutes
- 21p
Busy
£419 a month
- Minutes included
- 2,000
- Extra minutes
- 21p
Prices per agent, per month, excluding VAT. Every plan includes the templates, Outlook booking, messages by email, documents, recordings and transcripts of the agent’s calls, and the “Try it” test chat.
Extras
Text messages, website chat and transcription
Text messages
25p per textWhen an agent texts a message to a mobile. A text of up to 160 characters is one part; a longer one is charged per part.
Website chat
Priced on useYour AI agent answering chats on your website, with a monthly limit you set. Ask us for the rate.
Call transcription
£2 an hourTranscripts, summaries and action items for your recorded calls, billed by the minute, with a monthly spending cap.
Extra phone numbers
£1 a monthAdditional UK numbers for departments, campaigns or AI agents, per number.
Questions
Pricing questions
Do your prices include VAT?
No. Every price on this page excludes VAT, which is added to your invoice at the standard rate.
How are AI agent minutes counted?
Minutes are the time the agent spends on calls, added up over the month and rounded up once at the end, not call by call. Ninety ten-second calls count as fifteen minutes, not ninety.
What happens if an agent uses more minutes than its plan includes?
Calls carry on as normal, and the minutes past the bundle are charged at the plan’s extra-minute price. If an agent regularly goes over, a bigger plan usually works out cheaper.
Can I change an agent’s plan?
Yes. Ask us to move an agent to another plan or to Basic, Standard or Premium. The new plan applies to the whole month it is changed in.
Do AI agents count as users?
No. The £6.95 per user charge is for people’s extensions. AI agents are charged only on their own plan.
Which AI plan should I choose?
Start with Basic unless your callers need a more natural conversation. Choose the bundle closest to the minutes you expect: a busy reception taking 40 calls a day at two minutes each uses about 1,800 minutes a month.